Frequently Asked Questions
Everything you need to know about shopping with Iznik Global
What is the standard delivery time for international orders?
International orders typically take 7 to 10 business days to be delivered, depending on the destination and customs processing times.
Do you offer customization or stitching services?
Yes, we offer premium stitching services for our unstitched collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size guide.
What is your return and exchange policy?
We accept returns within 14 days of delivery if the item is unused, in its original packaging, and with all tags attached. Please note that custom-stitched items cannot be returned or exchanged.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different device screen settings, there may be a slight variation in the actual color of the fabric.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Bank Transfers for secure global transactions.